What do plumbers REALLY think of your house call?

Jan 14 , 2015
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As business owners, plumbers in Hermosa Beach are required to put on a good face for their clients. Like anyone else in a customer-facing position, we have to appear friendly and courteous if we want to make a good impression. In some ways, it’s just as important as doing great work, as people tend to hire professionals who they feel comfortable with and trust.

Customer relations are important, and here at Hammer we make every effort to ensure that our team provides positive experiences for our clients.

But in this post, we’re not going to pitch you on our excellent services.

Instead, we thought we’d offer you a window into our minds when we show up at your house to inspect your plumbing problem.

Want to know what’s on our minds? Read on to find out…

Your repair isn’t as bad as you think

We get it. When you have a sudden plumbing problem with your home, stress and even panic can set in, even for a DIY wiz. Not knowing is always a little scary and consequently, some customers tend to be gripped in fear when we show up, afraid that their issue is going to cost them thousands or require the work of a full team of contractors. The reality, though, is that many problems can be solved within a few hours at a reasonable cost.

Your repair is way worse than you think

The other side of this coin of perception is that people underestimate how serious their problem is. A flooded living room may send some customers into hysterics, but for others, it might as well be a clogged toilet. They don’t see the scope and potential related issues, which is understandable. If you’re not a trained plumber, you likely don’t know that floods result from burst pipes, which could cause residual and even permanent damage to the walls, floors, etc.

What people truly need is an expert with people skills who can calmly explain the breath and depth of a problem. For a plumber that Hermosa Beach residents can trust, call Hammer Plumbing and Drain. From neighborhoods around The Strand to Hermosa Beach Pier, our team has the personal and professional talent to handle your emergency, and communicate the process to you.

We genuinely empathize with the inconvenience

The truth is even plumbers encounter complications with our water, pipes and drains. While we may be more equipped to repair them, it doesn’t mean we don’t get annoyed and inconvenienced. We have to interrupt our day and return things to working order, just like anyone else. For these reasons, we completely empathize with our customers. Yes, we’re running a business, we’re also motivated by a genuine need to help.

We don’t want to be there any longer than we have to

Scammers have hurt the industry for the rest of us. Many customers fear that, because of some bad apples, all plumbers are out to milk the job for as long as possible. However, it’s important to know that the good guys aren’t trying to scam you. We don’t want to artificially prolong our presence on the job site just to make a few extra bucks. It would actually prevent us from taking on more work.

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